{"id":11572,"date":"2018-10-22T09:53:50","date_gmt":"2018-10-22T07:53:50","guid":{"rendered":"http:\/\/dev.simassist.de\/maintenance-and-support\/"},"modified":"2019-03-06T13:56:24","modified_gmt":"2019-03-06T12:56:24","slug":"support","status":"publish","type":"page","link":"https:\/\/www.pacsi.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><h1>PacSi maintenance and support<\/h1>\n<p>SimPlan offers all PacSi software users the option of concluding a maintenance agreement, covering the following services:<\/p>\n<h2>Provision of software updates<\/h2>\n<ul>\n<li>This includes the provision of new software releases with new and improved functions, as well as bug fixes\/updates.<\/li>\n<\/ul>\n<h2>Bug-fixing<\/h2>\n<ul>\n<li>SimPlan documents all errors reported by customers and aims to promptly rectify any problems. Bugs can be fixed with a separate patch or a workaround. Alternatively, bugs can also be fixed in the next available release of the software.<\/li>\n<li>Support team e-mail: <a title=\"Support team e-mail\" href=\"mailto:support.pacsi@simplan.de\" rel=\"alternate\">Support.PacSi@simplan.de<\/a><\/li>\n<\/ul>\n<h2>Support hotline<\/h2>\n<ul>\n<li>Customers with a maintenance agreement can take advantage of our personal support hotline. To this end, SimPlan provides you with a telephone number for use during normal office hours.<\/li>\n<li>Support hotline for maintenance customers: <strong>+49 351 871 8177<\/strong><\/li>\n<\/ul>\n<\/div><\/div><div class=\"g-cols wpb_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-separator size_medium\"><\/div><div class=\"w-actionbox color_primary controls_right\"><div class=\"w-actionbox-text\"><h3 class=\"w-actionbox-title\" style=\"font-size:h3\">We are happy to inform you about our maintenance services!<\/h3><\/div><div class=\"w-actionbox-controls\"><a class=\"w-btn us-btn-style_1 icon_atleft\" style=\"font-size:18px\" href=\"https:\/\/www.pacsi.de\/en\/contact-us\/\"><i class=\"fas fa-arrow-right\"><\/i><span class=\"w-btn-label\">Contact us now!<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"PacSi maintenance and support SimPlan offers all PacSi software users the option of concluding a maintenance agreement, covering the following services: Provision of software updates This includes the provision of new software releases with new and improved functions, as well as bug fixes\/updates. Bug-fixing SimPlan documents all errors reported by customers and aims to promptly...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11572","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - PacSi<\/title>\n<meta name=\"description\" content=\"SimPlan offers all PacSi software users the option of concluding a maintenance agreement, covering telephone and email support.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.pacsi.de\/en\/support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - PacSi\" \/>\n<meta property=\"og:description\" content=\"SimPlan offers all PacSi software users the option of concluding a maintenance agreement, covering telephone and email support.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.pacsi.de\/en\/support\/\" \/>\n<meta property=\"og:site_name\" content=\"PacSi\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-06T12:56:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.pacsi.de\\\/en\\\/support\\\/\",\"url\":\"https:\\\/\\\/www.pacsi.de\\\/en\\\/support\\\/\",\"name\":\"Support - PacSi\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.pacsi.de\\\/#website\"},\"datePublished\":\"2018-10-22T07:53:50+00:00\",\"dateModified\":\"2019-03-06T12:56:24+00:00\",\"description\":\"SimPlan offers all PacSi software users the option of concluding a maintenance agreement, covering telephone and email support.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.pacsi.de\\\/en\\\/support\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.pacsi.de\\\/en\\\/support\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.pacsi.de\\\/en\\\/support\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/www.pacsi.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.pacsi.de\\\/#website\",\"url\":\"https:\\\/\\\/www.pacsi.de\\\/\",\"name\":\"PacSi\",\"description\":\"Das Simulationssystem f\u00fcr Verarbeitungs- &amp; 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