{"id":11572,"date":"2018-10-22T09:53:50","date_gmt":"2018-10-22T07:53:50","guid":{"rendered":"http:\/\/dev.simassist.de\/maintenance-and-support\/"},"modified":"2026-09-22T12:45:46","modified_gmt":"2026-09-22T10:45:46","slug":"support","status":"publish","type":"page","link":"https:\/\/www.pacsi.de\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
\n

PacSi Support and Maintenance<\/strong><\/h2>\n

With a PacSi maintenance contract, you will receive regular updates to the latest software versions and direct access to our support team. Our contact persons at SimPlan will assist you with any technical queries or issues relating to the use of the simulation software.<\/p>\n

This ensures that you can rely on PacSi in the long term and benefit from further developments to the software.<\/p>\n

Software updates and new versions<\/strong><\/h3>\n

As part of the PacSi maintenance service, you will receive new software releases as well as any available updates and bug fixes. In addition to bug fixes, new versions may also include functional improvements and further developments to PacSi.<\/p>\n

As a maintenance customer, you will therefore always have the latest software version and be able to use new features as part of each release.<\/p>\n

Support for technical issues<\/strong><\/h3>\n

If you encounter a technical issue whilst working with PacSi, you can contact our support team directly. Reported software bugs are documented, investigated and resolved by SimPlan.<\/p>\n

Depending on the nature of the problem, the solution may, for example, take the form of a patch, a workaround or a fix in a subsequent software release.<\/p>\n

Support by email:<\/b> Support.PacSi@simplan.de<\/a><\/p>\n

Personal PacSi support<\/strong><\/h3>\n

If you have any questions or problems, direct communication is often the quickest way forward. Customers with an active maintenance contract therefore also have access to our telephone support during normal office hours.<\/p>\n

Support hotline for maintenance customers:<\/b> +49 351 871 8177<\/strong><\/p>\n

You benefit from the fact that PacSi is developed directly by SimPlan. Our support staff have both in-depth knowledge of the software and experience in simulating processing and packaging systems.<\/p>\n

Maintenance for long-term reliable operation<\/strong><\/h3>\n

A maintenance contract not only gives you access to new software versions; it also ensures that you have a direct point of contact for PacSi should any technical issues arise.<\/p>\n

Do you have any questions about your existing maintenance contract, or are you interested in PacSi maintenance? Please get in touch.<\/p>\n

Questions about PacSi support and maintenance?<\/strong><\/h3>\n

We\u2019d be happy to provide you with information about our maintenance services and the support options available for PacSi.<\/p>\n<\/div>\n<\/div><\/div>

<\/div>

We are happy to inform you about our maintenance services!<\/h3><\/div>
<\/i>Contact us now!<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"PacSi Support and Maintenance With a PacSi maintenance contract, you will receive regular updates to the latest software versions and direct access to our support team. Our contact persons at SimPlan will assist you with any technical queries or issues relating to the use of the simulation software. 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